FAQ
Give us a Call for free estimate!
- +1 647-648-8985
Frequently Asked Questions
Thinking about a tile project or planning a renovation?
We know you may have questions about costs, timelines, tile options, waterproofing, and maintenance. Our FAQ page gives you clear answers so you know exactly what to expect — whether you’re upgrading a bathroom, redoing your kitchen backsplash, adding tile flooring, or planning a full home or commercial renovation.
01.
Quick Answers (TL;DR)
Backsplash: 1–2 days. Bathroom/shower: 3–5 days. Large floors: 2–4 days. Full reno: 1–2 weeks.
Light foot traffic after ~24 hours; heavy use/furniture after 48–72 hours.
10% extra (15% for diagonals, mosaics, or patterned/stone).
Yes—cracked tiles, loose grout, leaks, re-grouting, and spot replacements. 24/7 urgent help available.
Yes—fully insured with written workmanship warranty.
Yes—demolition, haul-away, and dust control are included options.
Planning & Design
Pick for use + look: porcelain for durability, ceramic for value, stone for natural beauty; match size/finish to room traffic and cleaning needs.
Small mosaics for slopes/traction (showers), mid/large format for open floors; larger tiles = fewer grout lines, but require flatter subfloors.
Usually yes—more cutting, time, and waste; budget +10–20%.
03.
Materials & Product Choices
Porcelain is denser and more water-resistant; ceramic is budget-friendly; stone (marble/slate) is premium, needs sealing and extra care.
Matte hides scuffs and is less slippery; glossy is easier to wipe but shows water spots and can be slick when wet.
For floors, choose tiles rated suitable for wet/foot-traffic areas; in showers, small mosaics give more grout lines = better grip.
04.
Prep & Substrates
Yes—flatness, deflection, and moisture; we use cement board or uncoupling membranes and leveling as needed for a long-lasting install.
Not Recommended but if customer Sometimes choose this option and if the old tile is solid, flat, clean, and height/doors allow; otherwise we recommend removal.
No—showers/wet areas get polymer-modified thinset mortar for strength and water resistance.
05.
Wet Areas & Waterproofing
We use sheet or liquid membranes on walls and pans, properly sloped to the drain; corners and seams are reinforced and sealed.
Yes—24-hour flood tests are available on new pans to verify watertightness.
Changes of plane (wall/floor corners) get color-matched silicone to prevent cracking.
06.
Installation & Quality
Subfloor flattening, proper trowel/mortar coverage, leveling systems for large tiles, and correct layout planning.
Based on tile size and calibration: common widths are 1/16″–3/16″; rectified tiles allow tighter joints.
With metal/porcelain profiles (e.g., Schluter) or bullnose trims for clean, safe transitions.
07.
Heated Floors & Sound
Yes—electric heat mats or cable systems with thermostats; an electrician connects power.
No—when installed correctly; we use compatible mortars and movement joints.
Yes—with sound-attenuation underlayments where appropriate.
08.
Grout, Caulk & Sealing
Sanded for wider joints, unsanded for tight joints/glass, epoxy for top stain resistance in kitchens/commercial.
Porcelain usually doesn’t need sealing; cement grout benefits from sealing; natural stone must be sealed and maintained.
Typically every 1–3 years (stone/grout), depending on traffic and cleaners used.
09.
Care & Maintenance
Neutral-pH tile cleaners; avoid acids/bleach on grout and stone. Wipe spills quickly.
Good ventilation, squeegee after use, and periodic gentle cleaning.
Yes—if spare tiles exist; color match is best from the same batch/lot.
10.
Safety, Accessibility & Slip
Matte or textured tiles, small mosaics in wet zones, and wider grout for grip; consider grab bars and low-threshold shower entries.
Yes—perimeter/movement joints to handle expansion, sunlight, and temperature changes (prevents tenting/cracking).
11.
Project Logistics (Quotes, Scheduling, Permits, Payment)
Tile type/size, layout pattern, prep/leveling, demolition, waterproofing, trims, heating, and job size/location.
Labor scope, materials, prep, trims, waterproofing (if any), waste/disposal, and timeline; change orders are approved in writing.
Tile alone typically doesn’t; plumbing/electrical/structural changes may—we’ll advise and coordinate as needed.
Clear the area, remove fragile items, arrange appliance/toilet removal if needed (we can handle), and plan pet/kid safety during work.
Yes—plastic barriers, HEPA vacuuming, and daily cleanup; some dust is inevitable during demolition.
Commonly deposit + milestone/final payment; details are on your written estimate.
12.
Timelines & Curing
Backsplash 1–2 days; shower 3–5 days; medium floor 2–4 days; full bathroom 1–2 weeks (with trades).
Grout cures ~24–72 hrs; sealers after manufacturer’s window (often 48–72 hrs); heavy appliances/furniture after 48–72 hrs.
13.
Commercial-Specific
Yes—nights/weekends/holidays available to keep your business running.
Yes—material choices and installation practices tailored for kitchens, healthcare, and high-traffic spaces.
We plan expansion joints, slip resistance, and maintenance access for longevity and safety.
13.
Warranty & Aftercare
Written workmanship warranty; manufacturer warranties on membranes, heat systems, and setting materials apply.
Yes—re-caulking, re-sealing, grout touch-ups, and seasonal checkups on request.
Got questions? Let’s talk — Call now or get your free quote!”
Our experts are here to help with quick answers and clear estimates. Whether it’s a small repair or a full renovation, we’ll guide you every step of the way.
- +1 647-648-8985